Customer Service Coordinator

US-NY-Rochester
1 month ago
Job ID
2017-1237
# of Openings
1
Category
Manufacturing

Overview

The manufacturing customer service rep is responsible for servicing the needs of our customers.

Order process in a manufacturing environment.  Responsible or timely quotation activities, same day order entry and 24-hour order confirmation and ensuring responses to customer support questions.

 

Responsibilities

  • Establish and maintain relationship with customers on behalf of the company via phone and email
  • Maintain records of all transactions and interactions with customers
  • Accurate and timely follow up on all customer inquiries or complaints; coordinating with other departments as necessary
  • Entering orders submitted via email, EDI, phone and fax
  • Order entry in a ERP/MRP system
  • Manage execution of daily contract review, new order entry and RFQ/Quoting activity
  • Evaluate materials, lead times, etc. to satisfy customer orders
  • Work closely with scheduling and manufacturing on order execution & act as a backup.
  • Monitors performance metrics
  • Maintain and update Customer Service filing system
  • Prepare and maintain pricing and quotations for customers

Qualifications

  • Strong verbal and written communication skills, excellent customer service skills
  • Previous customer service experience in a manufacturing environment highly preferred
  • Must be proficient in the use of ERP and Microsoft Office Systems
  • Computer skills with MS office required
  • Extremely organized and possess a high level of attention to detail
  • Able to multi-task in a fast paced environment
  • Flexibility in working in office setting and manufacturing plant
  • Self-starter, ability to operate independently and with a group
  • Able to deal effectively with customers from diverse backgrounds

Education and Job Experience Requirements

  • Bachelor’s degree preferred but not required  

Work Environment and Physical Demands

  • Walking, standing, sitting, some bending and reaching   
  • Office environment
  • On occasion will be required to be in the manufacturing environment

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